Terms of service
TERMS & POLICY INDEX PAGE | LIGHTINGSHOP.COM.SG
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The photos depicted here are for illustration purpose only. The actual product may differ slightly from the photos due to different monitor calibration and lighting condition. Certain parts may differ slightly due to availability of parts at the point of manufacturing. Do note that assembly of parts may be required for some models. We sell quality inspired designer lightings and not the original.
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Warning : All installation should be carried out by a qualified electrician; failure which or improper installation and/or assembly may render the warranty void and null.
GOVERNING LAWS & COMPLIANCE
Any dispute arising out of or in connection with this contract and this website, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The arbitral tribunal shall consist of three arbitrator(s). The language of the arbitration shall be in English.
RETURN,REFUND & REPLACEMENT POLICY
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We stand behind the products we sell. However, the following will apply in the unlikely event that not all is right with your purchase:
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If the Product(s) are defective and/or damaged upon delivery, you may (subject to the terms of this policy) return the Product(s) which are defective/damaged and we will replace (subject to availability) the same for you, with the costs of delivery to be borne by us but subject to us approving the mode and manner of delivery beforehand. Delivery of replacements will be subject to a lead time of 15 to 25 business days. In the event that the returned Product(s) is/are no longer available, you may opt to exchange (one time only, and subject to availability) for other Product(s) of the same or a lesser price (or where you have decided to choose another Product of a higher price, then you are to make further payment amounting to the difference in prices) with the costs of the delivery to be borne by you.
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IN ALL OTHER CASES:
Please Note: There are NO RETURNS & NO REFUNDS. All sales are final.Any custom orders will not be returnable.Once the product has been installed, it will be considered used and will not be applicable to a return or refund under any circumstance.
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- All of the following Products are not qualified nor eligible for any return, refund, replacement or exchange:any Product (including any part thereof) which has been installed, tampered with, assembled, damaged (subsequent to delivery) or in any way used;any Product where any piece, component, part or portion of the Product in question has (subsequent to delivery) been lost, damaged, configured, used, cracked, scratched, rendered ineffective, compromised, warped, bent, twisted and the like;any Product which has been (subsequent to delivery) subject to exposure, infestation, rust, water, fluid, corrosive substance, shock, excessive vibration and the like;any Product where its original shipping boxes and packing materials are missing, lost, damaged or the like.You fully agree that the Company has the right to reject any attempted return, replacement, exchange or refund deemed unfit or unreasonable or where the Product(s) have been deemed not to be in full conformance with all of the Pre-Requisite Conditions.
If you have any questions about these terms, please contact us via What's App only at +65 9273 6058.You fully agree that the Company shall not be liable to you (nor any other third party) for any losses, liabilities, costs, damages, charges or expenses relating to any transactions involving the Product(s) (including any indirect damages, loss of profits/revenue, consequential losses and the like).
3. In the event the design you ordered is no longer available, you agree that this is not grounds for a refund and will choose an alternative design and we will honor the sale. Please Note: Unless the item you ordered is significantly not as described (Must Be more than 5 differences from the advertised photos) , only then will you be applicable to a full refund in store credits. In all other circumstances, all sales are final. Kindly take note that if you cancel your order for ANY reason, your payment will be fully forfeited. ALL CUSTOM ORDERS ARE STRICTLY NON-REFUNDABLE. IF THERE IS AN ERROR ON OUR PART WE WILL INDENT A REPLACEMENT. PLEASE NOTE REPLACEMENTS WILL HAVE A LEAD TIME OF 3 TO 5 WEEKS FROM THE DATE OF PROCESSING. If there be any circumstance that you be awarded a refund, please take note that all refunds will be in store credit only and not exchangeable for cash or credit card refunds.
All parties shall not be liable for any failure to perform or delay in the performance of any of its obligations under this Agreement directly caused by circumstances beyond its reasonable control, such circumstances including severe weather conditions, events of war, earthquake, flood, outbreak of disease, famine, drought, terrorist attack or disaster (a 'Force Majeure Event'). In the event that either party claims a Force Majeure Event, it shall promptly notify the other party in writing of its reasons for the delay or stoppage and its likely duration and its performance under this Agreement shall be suspended for the period that the Force Majeure Event continues and such party will have an extension of time for performance equal to such stated duration.